Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us

HKS Knitwear Germany GmbH & Co. KG (ESISTO)
Mahdentalstraße 82
71065 Sindelfingen, Germany
E-mail: info@esisto.com
Phone: +49 7031 4181 60

by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory. You can also complete and submit the model withdrawal form or any other clear declaration via our electronic withdrawal function ("Withdraw from contract") on this page. If you make use of this option, we will promptly send you a confirmation of receipt of such a withdrawal (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the fourteen-day period has expired.

We bear the costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for checking their condition, properties and functionality.

Note on returns

Please return the goods unworn, with all labels attached and in the original box. Damage or signs of use that go beyond what is necessary to inspect the goods may give rise to a claim for compensation for loss in value.

Model withdrawal form

(If you wish to withdraw from the contract, please fill out this form and return it to us.)

To:
HKS Knitwear Germany GmbH & Co. KG (ESISTO)
Mahdentalstraße 82, 71065 Sindelfingen, Germany
E-mail: info@esisto.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):

Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only for notification on paper):
Date:

(*) Delete as appropriate.